At AquaFusion Hydrogen Water Bottle, we are pleased to offer FREE standard shipping on all orders worldwide.
Shipping & Order Tracking
- Order Dispatch: Once your order is processed and dispatched from our warehouse, you will receive a shipping confirmation email containing your tracking link and tracking number.
- Tracking Status Updates: Please allow up to 48 hours after receiving your confirmation email for the tracking link to update with live carrier information.
- Track Your Order: You can follow your package’s status anytime by clicking the link in your dispatch email or visiting our Track Your Order page.
Custom Duties & Import Taxes
Orders may be subject to local import duties, taxes, or customs fees once the package reaches its destination country.
- All applicable duties and taxes are the sole responsibility of the customer.
- Customs policies vary widely by country. For detailed information, please contact your local customs office prior to placing an order.
Shipping Issues: Lost, Damaged, or Stolen Packages
We thoroughly inspect every AquaFusion product prior to dispatch to ensure it leaves our warehouse in perfect condition.
- Damaged or Lost Packages: While carrier handling is beyond our direct control, your satisfaction matters to us. If your item arrives damaged or appears lost in transit, please contact the courier directly to lodge a claim, and inform our support team at [email protected]. We are always happy to assist you through the claims process.
- Stolen Packages & Address Errors: Please double-check your shipping details at checkout. AquaFusion is not responsible for packages delivered to incorrectly provided addresses or items stolen after confirmed delivery.
Questions & Customer Support
If you have any questions regarding your delivery or need assistance with your order, please reach out to our team at [email protected].