Thank you for shopping with AquaFusion Hydrogen Water Bottle. We want to ensure you have a transparent and smooth experience with your purchase.
Returns
Our return policy lasts 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
- Functional Defects: In general, returns and refunds are only accepted for items with verified functional defects. To be eligible, your item must be in its original packaging and accompanied by satisfactory proof of purchase.
- Change of Mind: We do not offer refunds for a simple change of mind. Special consideration may be granted under exceptional circumstances at our discretion, provided valid proof of purchase is supplied.
- Non-Returnable Items: Gift cards, custom-made products, and select health/personal care items cannot be returned.
To initiate a return, please contact us at [email protected].
Order Cancellations
Cancellations are only accepted for full-priced items and must be requested within 60 minutes of placing your order.
Because we process orders rapidly, cancellations are extremely time-sensitive. If you need to cancel, please email [email protected] immediately within this 1-hour window.
Refunds
Once your returned item is received and inspected, we will send you an email confirming receipt and notifying you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few business days.
Please Note: Refunds are only arranged after we receive and inspect the returned product to confirm all policy conditions are met. Original shipping costs are non-refundable and will be deducted from your total refund amount.
Late or Missing Refunds
If you haven’t received an approved refund yet:
- Re-check your bank account balance.
- Contact your credit card provider—it may take several business days for the post to appear.
- Contact your bank to check for pending processing times.
If you have completed all of these steps and still have not received your refund, please reach out to us at [email protected].
Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange your bottle for the same item, please email us at [email protected].
Return Shipping
- You are responsible for paying all shipping costs associated with returning your item.
- Depending on your location, the transit time for your returned or exchanged item may vary.
- If you are shipping an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.